You Ask, We Answer: Complete Guide to Your E-Scooter

Pre-Sale FAQs

1. Shipping & Inventory

Q: Do you ship outside the U.S.?
Scooters are available only in the U.S. Contact us for accessory shipping eligibility.

Q: How long does delivery take?

• Scooters: Shipped within 1 business day, delivered in 3-9 days.
• Accessories: Shipped in 2-3 business days, delivered in 8-20 days.

2. Product Specifications

Q: What’s the waterproof rating?
All scooters are IPX6 certified (heavy rain resistant). 

Q: Weight & foldability?

• Tiger Max: 61 lbs (double-foldable)
• Tiger King: 80 lbs (non-foldable)

Q: Brake system differences?

• Max: Drum brake + E-brake (supports regenerative braking via FOC motor control)
• King: NUTT hydraulic disc brakes E-brake (the controller reversely charges the battery each time the brakes are applied)

Q: How to adjust brakes?

• Max: Drum brake screw (see diagram)
• King: Align disc brake calipers (video guide)

Q: How to adjust the suspension?

• Max: Tune spring stiffness with the M8 hex tool.
• King: Rotate red knob for 12-level damping.

Q: Tire types?

• Max: Inner + outer rubber tires (low-cost replacement)
• King: Tubeless tires (ideal for high-speed stability)
  

Q: How many charging ports?

• Max: 1 port
• King: 2 ports (supports dual charging)
  

Opt for our fast-charger to cut down charging time significantly.

Q: What’s the USB port on King’s dashboard for?
Charges phones (5V/500mA output).

Q: Indicator lights & lighting?

8 lights: Headlight, front turn signals*2, rear turn signals*2, brake light, and RGB under-deck strips*2. 

Dynamic LED strips sync with music via Bluetooth app (16 million colors customizable).

3. Buying Guide

Q: Max vs. King?
Compare Eahora Kick Scooters

4. Payment & Warranty

Q: Accepted payment methods?
Credit cards, PayPal, and financing. [Learn more]

Q: Warranty period?
15 months. [Full terms]

Post-Sale FAQs

1. Delivery & Setup

Q: What if my scooter arrives damaged?
Film the unboxing video immediately and contact support.

Q: How to assemble?
90% pre-assembled. Finish in 5 mins: 

Q: Handlebar height adjustment?
88-98cm (do NOT exceed the white safety line).

2. Usage Guide

Basics Operations

Q: The new scooter won’t turn on.
Charge for 5 minutes to activate the battery, then restart.

Q: Charging issues?
Correct sequence:

a. Connect the charger to the scooter.

B. Plug into power.
Red light = charging; Green light = fully charged

Q: Can’t charge after riding?
Overheat protection triggered. Wait 30–60 minutes for the battery to cool.

Performance Modes

Q: How to unlock max speed?

• Max: Full charge + Gear 3 + Dual motor mode + Eco mode off
• King: Full charge + Gear 5 + Dual motor mode

Q: How to activate cruise control?
Hold throttle for 5-10 sec → release to engage. Press the brake/throttle to exit.

More functions:

Smart Features

Q: How to use NFC?

• Max includes:

1 Super Card: Master card for authorization/cloning.

2 Sub-Cards: Daily unlocking.

• King: Master/sub-cards combined (unlock + clone)

• Unlock: Power on scooter → hold NFC card to screen for 2 seconds (beeps confirm unlock).
• Lock: Hold NFC card to screen for 2 seconds (dashboard turns off).

3. Maintenance

Q: Battery lifespan?

365 cycles (85% capacity)

730 cycles (70% capacity)
Storage tip: Keep at 50% charge

Q: Recommended tire pressure?

• Max: 345kPa (50PSI)
• King: 350kPa (50PSI)

Q: How to secure rubber caps?
Add padding or glue (no performance impact).

4. Troubleshooting

Q: Dashboard shows “10H”?
Under-voltage protection. Fully charge to reset.

Q: Tire won’t inflate?
Try a different pump or clear the valve blockage.

Q: Why do Tiger Max's battery bars fluctuate?
Real-time range estimate (decrease at high speeds).

5. Accessories & Upgrades

Q: Can I use third-party chargers?
No! The OEM charger has overcharge protection (auto-shutoff at 100%).

Q: Can King use fast + slow chargers simultaneously?
No. Dual slow or single fast only.

Q: Need help installing accessories?

Need more help?

Please leave a message in the Facebook group or contact customer service (service@eahorakickscooters.com) as soon as possible with any questions you might have.

Follow us on social media!