Last updated April 20, 2024

All Eahora Kick Scooters ("EKS") electric scooters ("escooter"), and their Covered Components (as defined herein), are protected against all manufacturing defects in material or workmanship for a certain Warranty Period after receipt of the escooter by the customer. This Limited Warranty applies to United States escooter purchases with the following terms:

• Only the original owner of an escooter purchased from this online store or authorized Amazon seller. The Warranty Period begins upon receipt of the escooter. It shall end immediately upon the earlier of the end of the Warranty Period, or any sale/transfer of the escooter to another person. And under no circumstances shall the Limited Warranty Apply to any subsequent owner or other transferee of the escooter.
• The Limited Warranty is expressly limited to the replacement of a defective battery, frame, forks, stem, handlebar, folding rod, clamp, headset, deck, brakes, lights, rims, wheel hub, motor, throttle, controller, wiring harness, display, kickstand, and hardware (each a "Covered Component").
• The Covered Components are warranted to be free of defects in materials and/or workmanship during the Warranty Period.

This Limited Warranty Does NOT Cover

• Normal wear and tear of any Covered Components.
• Consumables or normal wear and tear parts after 15 days of receipt of the escooter or riding it on the road.
• Any damage or defects to Covered Components resulting from to failure to follow instructions in the owner's manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modifications, improper assembly, installation of parts or accessories not originally intended or compatible with the escooter as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance.
• For the avoidance of doubt, EKS will not be liable and/or responsible for any damage, failure, or loss caused by an unauthorized service or use of unauthorized parts.
• The Battery is not warranted from damage resulting from power surges, use of an improper charger, improper mantenance or other such misuse, normal wear, or water damage.

DETERMINING WHETHER DAMAGE OR DEFECT TO AN ESCOOTER OR COVERED COMPONENT IS PROTECTED BY THIS LIMITED WARRANTY SHALL BE IN THE SOLE DISCRETION OF EKS.

Claims Process

EKS WILL NOT REPLACE ANY COVERED COMPONENT(S) UNDER THIS LIMITED WARRANTY WITHOUT FIRST SEEING PHOTOS OR VIDEO OF THE DAMAGED OR COVERED COMPONENT(S).

• Contact the EKS Customer Service team, let us know the order number of the escooter and provide the photos or video to show the damage or defects.
• The Customer Service team will initially work with you on the problem with your escooter to indentify potential simple fixes. Please understand you are responsible to provide photos or video of troubleshooting result and S/N of certain components.
• If the Customer Service team determines that a Covered Component(s) must be replaced, we will provide you with a set of instructions for having a Authorized Service Provider fixing it and/or returning the defective Covered Component(s) and receving the replacement item(s).
• After you receive the replacement item(s), the Customer Service team will also assist in determining how to replace or intall the new item(s) into your escooter.
• You will be responsible for shipping costs associated with returning a Covered Component(s), unless EKS agrees in writing to pay for such shipping costs. Replacement Covered Component(s) under this Limited Warranty shall only be cover the shipping cost to the address of the original purchaser.

THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND EKS’S ENTIRE LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. EKS’S LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE ESCOOTER, NOR SHALL EKS UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE.

TO THE EXTENT PERMISSIBLE UNDER APPLICABLE LAW, EKS DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE FOR THE DURATION OF THIS EXPRESS LIMITED WARRANTY.

SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.