We do not recommend using the scooter over its payload capacity. It will reduce the top speed, range, gradability, and lifespan of the scooter. And most importantly, it extends the brake distance which may cause a serious accident.

The battery of our kick scooters is removable but not a quick-release type. You can remove it in three minutes with a screwdriver.

Although our scooters have the UL2271 and UL2272 certifications, it still depends on the local DMV / Airline regulations. Generally, it's allowed to be carried on a bus or train, but not allowed on the plane.

You can use your credit/debit card (American Express, Diners Club, Discover, Maestro, Mastercard, Visa), digital wallet (Apple Pay, PayPal), or installment (Klarna) when shopping on EKS.

Yes, we will honor the price 14 days after the scooter delivery. Every EKS customer can enjoy the best price of our scooters fairly. Happy shopping happy riding.

Sorry, currently we don't have a test ride spot.

Sorry, we can't ship our products to Hawaii now.

Usually, we will send the tracking number to your email inbox in 2 business days. Haven't received it? Please contact us.

Yes, customers can come to our warehouses to pick up their orders. Please contact us to tell us the model, color, and quantity you want.