RETURN

1. No escooter returns or exchanges after 15 days of receipt.
2. Any returns or exchanges should be authorized by Eahora Kick Scooters ("EKS") in advance via emails.
3. The damages caused by transportation like scratches, and defective parts are NOT justifications for returns.
4. EKS will not proceed with any returns or exchanges until pictures or videos can show the problem, defects, and/or damage clearly.
5. The customers can ship the returning items by themselves or get a return shipping label via email from EKS after being authorized.
6. Returned item(s) must keep the original packaging.
• The box must be sealed.
• The escooter and its outer packaging must NOT be damaged.
• Accessories and parts should NOT be missing.
7. Please send the pictures or videos to show the package status to EKS. EKS will provide you with a Return Authorization Code after confirming it. And you shall add it to the shipping label if you choose to ship it back on your own.
8. EKS will only be responsible for the returned package(s) which 1) have a Return Authorization Code, and 2) the shipping label was provided by EKS. Otherwise, EKS has the right to reject the return if there are any missing item(s) and/or damage during the shipment.
9. The customer should ship the returned item(s) within 48 hours after EKS provide a return shipping label and/or Return Authorization Code. Or the return will be deemed as canceled by the customer.
10. While returning the escooter, the customers should ship it to the nearest FedEx/UPS store and paste the printed return label on the carton.
11. Please use the signature confirmation service when shipping the escooter(s) back to EKS to prevent package lost.
12. If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
13. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Non-Returnable Items:

• Battery
• Special orders
• Sale items
• Gift cards
• Gifted order

Refunds, Exchanges, and Store Credits

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.

If you are approved, then your refund, exchange or store credit will be processed. For refunds, a credit will automatically be applied to your credit card or original method of payment, within 3-7 days. We do offer exchanges within the US, but we don't offer any exchanges for international orders, however, you can receive a refund or store credit, so you can replace the order for the item you would like in exchange. Exchanges will typically ship the next business day after your return is processed. Returns received Friday-Sunday will ship out Monday. If a store credit is requested, a promo code will be issued to you via email.

Late or missing refunds. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us for more information.